The following Terms of Service (TOS or Agreement) apply to all services provided by Savas OÜ (we, us, our) to you, the customer. By purchasing services from us you agree to these terms of service.
Orders
In order for a Visitor to become a Customer an order must be submitted via Savas OÜ billing system. During the submission of the order, the visitor is responsible for the accuracy of all the provided information. Errors during the sign-up process due to order information inaccuracy may lead to service activation delays or rejection. You must be over the age of 18 at the time you place your Order.
All orders will be scanned for fraud activity and might be held for manual human verification process. You may receive a notice that your order has been rejected in case it fails to pass our Fraud Verification process. In such cases, no order will be accepted and no service will be activated until the issue is resolved.
The Company is under no obligation to provide any service which is not explicitly included in the order. The Visitor must follow all requirements to submit their order and provide accurate information during the sign-up process. In case any issues occur during the process, the Visitor or the Customer is responsible for informing the Company. The company cannot be held responsible for any issues caused by incorrectly submitted order or for any issues that the Visitor has not yet informed the Company.
Account Ownership
The personal information which has been submitted during the sign-up process will be set and available under the "My Details" section of the Customer's client area. The individual or entity set in the My details section is considered to be the account owner. It is a Customer's obligation to ensure that the correct details are set under this section. If there is a dispute about ownership, the account will be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.
Payments
Upon submitting an order an invoice will be generated. No service will be activated until the payment for the order, under which the specific service is added, is submitted. Invoices are due immediately upon receipt and all fees are net of applicable fees. The Customer is responsible for any additional fees or taxes that might be applied to you by your bank.
All services provided by the company are automatically set on recurring billing and an invoice will be issued 15 days before the service expiration date except the services that are explicitly advertised as "One-time" services. In case any of the services set on recurring are not explicitly canceled and discontinued by the customer in compliance with the "Cancellation and Refunds" policy, the Customer will be charged the applicable fee for the service renewal based on its billing cycle fee.
In case an automatic renewal charge fails and you fail to renew or terminate the service, we will make additional attempts to charge your credit card(s). We will attempt to charge the primary credit card on file first. Should the primary credit card fail, we will retry billing other credit cards on file in the order listed in your User Area. In case we are not able to charge any of the available credit cards the service will be suspended until the payment is submitted by the Customer. This means you service will be completely deleted from our servers and can not possible to restore again.
The Company is not responsible for any loss including files, emails, domains or lost profits as a result of service suspension or termination due to no renewal or because your credit cards on file have expired or are no longer valid for any reason.
Any service which is not either Cloud Hosting Package, Cloud virtual private server or a Dedicated Hosting server is considered as Extra Service. All Extra services are non-refundable. For some extra services, additional Terms of service may apply available at Extra Services Terms of Use.
The client understands and agrees that service upgrades are performed via separate orders associated with a stand-alone invoice. Invoices related to service upgrades are due on the same day and service upgrades are performed only after the payment is submitted. In case such invoice is not paid by the customer at the time of the order the payment due may be automatically processed in 24h if the client has not requested otherwise.
Service Activation
All services are considered active right after the payment for the service is submitted. Service activation and service availability might or might not occur simultaneously. Only services explicitly advertised as "immediate activation" are available immediately after the payment for the service is submitted and it is set as active.
Services such as Virtual private servers and Dedicated Servers as well as additional extra services that require technical time to be setup or completed might have longer activation time. Order and service status does not imply any service availability status. Upon service activation, a written confirmation will be sent to the Customer via the support ticketing system or email notice.
The company is not responsible for any delays of service activation caused by incorrect or incomplete information provided by the Customer. The company is responsible for providing the service as fast as technically possible and certain compensation may be issued to the Customer in case we fail to do so considering our SLA.
Resource Usage
By definition, all shared hosting services do not provide dedicated resources of any type such as CPU cycles, RAM or dedicated software service. The customer is responsible for maintaining and using their services in proper manner to assure the trouble-free operation of the hosting environment and other customers' accounts located on the same environment. This requirement sets certain resource usage and activity limitations apply either by the law, the Company Terms of Service or the following resource usage restrictions.
Disk and Traffic usage
The disk space and traffic provided by the Company as a part of any service must be used to fulfill the purpose of the service. This means that all resources provided by the Company must be used for hosting purposes to make certain data available to the world over the Internet. The Customer acknowledges that the services purchased by the Company are for web hosting purposes and not storage ones. Storage of a large amount of uncompressed or full-size digital images or other media files, online backups both of your local computer or other online resource is prohibited. The company reserve the right to request content removal or temporary suspend access to any resource in case of suspicious that the service resources are not used as intended.
The Customer understands that the terms "unlimited" and "unmetered" are defined by experience gained by The Company with similarly situated customers or measured by the industrials standards and the average resource usage of a shared hosting account located on the same server.
The Customer's use of any service resources may not exceed that of similarly situated customers in a way to affect global performance of the hosting environment or cause any service-related issues, delays of the regular backups or high I/O wait.
The company uses the following definition of "Inode":
An inode is a data structure on a file system used to keep information about a file or a folder. The number of inodes indicates the number of files and folders an account has.
A customer's account cannot allocate more than 200 000 inodes on any Shared hosting service. The Inodes limitation on VPS hosting plans is calculated dynamically depending on the storage availability and depend on the VPS hosting plan. Dedicated Server Hosting plans are limited in terms of inode availability by the hardware of the purchased service.
Mail Service Usage
The use of email clients with IMAP protocol on shared hosting is allowed for mailboxes with a maximum size up to 250MB. If a usage of the IMAP protocol with a larger mailbox occurs, it can be considered as endangering the overall server performance and stability and flagged for review and/or suspension by The Company without prior notice. VPS and Dedicated Server clients are not limited by any size and can utilize their resources as best fits as long as this does not compromise the global service performance.
Shared Hosting services provide up to 10 simultaneous IMAP/POP3 connections.
The total amount of email messages, send either by applications, scripts, webmail or email clients, should not be over 100 emails per hour. Any message over this limit will be deferred and may or may not be stored for later delivery depending on the service availability. In case, of spam/unsolicited mailing activity or suspicion of such mail service or hosting service might be temporary suspended.
Customers with VPS or Dedicated hosting services can request higher limits which must be manually approved by a member of the Company after a proper justification is provided by the Customer.
CPU and Memory Usage
Customers using the Shared Hosting service are provided with detailed up-to-date statistics for their CPU and Memory usage under the service control panel (cPanel). A customer cannot have a constant resource utilization of 80% for any given hour. The customer is responsible for maintaining their account and any installed software in a proper manner to assure all installed software operates in their optimal state and account resources are released and available to other users as soon as possible to assure optimal performance of the hosting environment for all customers sharing the resource.
VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.
MySQL and other database engines policy
The customer is responsible for maintaining their software databases to the best of their ability. All databases located on a shared hosting service are limited to 300MB in raw data size. All software and applications cannot utilize more than 10% of all resources allocated to the MySQL or other database engines.
All databases hosting on a shared hosting environment are located on a high-speed SSD drive. Considering the performance of the storage engine, all query executions longer than 1 second are considered as Slow. A shared hosting application or database can not generate more than 1% of slow queries for any given day. Databases which are larger than 300 MB in raw data size, require more than 10% of the dedicated MySQL service resources or generate more than 1% of slow queries for any given day are considered as not suitable for the shared hosting environment.
VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.
Providing Technical Support Policy
Savas OÜ provides free technical support as a complimentary service to all hosting and extra services. The technical support service is an additional service not included in the hosting service upon sign up.
This means that the company will act in best fate to assist in any technical or non-technical matter to the best of our knowledge and staff availability when feasible without any guarantee or commitments except for the services explicitly noted in hosting services features set.
In case any technical or non-technical issue arise which cannot be resolved by the company support staff, the company is responsible for providing as much as possible information on the issue as well as detailed report on the reasons for not being able to assist further. Despite the fact that we committed to resolve all technical problems a customer might experience we may refuse technical support service or apply additional service fees in one of the following cases:
- A technical issue related to a third party product or software
- A technical issue requiring excessive amount of time
- A technical issue that requires development work or in-depth debugging and code analysis.
- If the customer has submitted an excessive number of support requests for the past billing cycle of their service.
- Any technical or non-technical case for which providing assistance is not financially, technically or physically feasible for the company.
The Customer acknowledges that by asking our technical representatives for technical assistance, they authorize their intervention and operation in the Customer's hosting account, cPanel and/or Client Area or any related domain.
The Company will do its best to provide the requested technical support in the time frame expected by the Customer and to achieve the results required by every particular request. The Company, however, has no obligation to complete the requested task by any deadline or achieve any particular outcome or result.
The Company reserves the right to refuse technical support service.
Limitation on Company Liability
SAVAS OÜ SHALL NOT BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY THE CUSTOMER OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (ii) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF SAVAS OÜ NETWORK, RECLAMATION OF SERVERS BY SAVAS OÜ, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A SERVER OR THE NEGLIGENCE OF SAVAS OÜ. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON SAVAS OÜ NETWORK OR ANY SERVER OWNED OR OPERATED BY SAVAS OÜ. IN NO EVENT SHALL SAVAS OÜ AGGREGATE LIABILITY FOR ANY CLAIM UNDER THIS AGREEMENT EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER TO SAVAS OÜ IN THE BILLING CYCLE IMMEDIATELY PRECEDING SUCH CLAIM. SAVAS OÜ PROVIDES ALL PRODUCTS AND SERVICES “AS IS,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The Customer is responsible to review and comply all Terms of Use.
